LEGAL
Terms of service
The operating terms for merchants and teams using Sivya.
Service
Sivya is a Shopify support operations application provided by Bravyia Inc. It organizes support conversations, synchronizes authorized Shopify context, and can prepare governed AI-assisted drafts for human review.
Merchant responsibility
The merchant controls its policies, team access, connected channels, approved knowledge, automation level, and final customer communications. Merchants must verify AI-assisted content before sending and must not use Sivya for unlawful, deceptive, unsafe, or unauthorized activity.
Commerce actions
Sivya does not independently promise or execute refunds, replacements, cancellations, address changes, payments, or other material commerce actions unless the merchant explicitly authorizes an eligible workflow through Shopify’s approved APIs.
Availability and changes
We work to keep the service reliable and secure, but availability can depend on Shopify and configured third-party providers. Features may change to improve safety, comply with platform requirements, or respond to provider changes.
Contact
Questions about these terms can be sent to support@bravyia.com.